CANCELLATION AND COLLECTION POLICY
Below we detail the different cancellation policies, depending on the season.
We recommend reviewing the current policy, before confirming the reservation, in case you do not agree.
Winter season 22-23: The season is considered to have started from 02 December 2022 until 15 April 2023.
At the time of booking, you will be charged 30% of the total booking. This amount will not be refunded in case of cancellation.
Seven days before your arrival, the remaining 70% will be charged. This amount will not be refunded in case of cancellation.
Payments will be made through a proprietary payment gateway.
Summer season 2023: The season is considered to have started from June 23 to September 15, 2023.
At the time of booking, you will be charged 30% of the total booking. This amount will not be refunded in case of cancellation.
The remaining 70% can be paid at reception on the same day of your arrival or through online check-in, a few days before your arrival.
Intermediate season April-June and September-November: The season is considered to start from April 17th until June 23rd. And from September 15 to November 30.
It can be canceled free of charge up to 5 days before the day of your arrival. 5 days prior to arrival, if canceled the amount equivalent to one night will be charged.
If the customer finally does not appear and does not notify, the full amount of his stay will be charged.